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August 30th, 2011 EveryDNS to DynDNS; Worst Merge Ever

I was a faithful user of the EveryDNS system for 4 years. Their system has never been fancy, it’s never been overly complex; It’s always been there, well.. most of the time, anyway. I appreciated the site for its simplicity and used it for its functionality. Wildcard subdomains are why I moved to them in the first place. I was impressed with how clean and simple this service had remained after so many years… until, On January of 2010, something terrible happened.

Dyn acquired EveryDNS. Dyn had been excellent to me in the past, but I’d lost track of them; it’d been 6 years since I’d last used their products. They hadn’t really been in the news. Given my past positive experiences however, I was content with this news and curious to see what they would do with such a simple and useful service.

The following year, while moving servers around in the background, my EveryDNS services were downed 4 times; twice because of incompetence causing downed servers, and twice because of DDoS attacks. I watched them drop WikiLeaks the moment they started getting negative attention. They had support people on Twitter who responded to my every agitated comment but failed to provide anything besides carefully massaged words in response to these issues. At least they (sometimes) acknowledged the true reasons for outages. Dyn had become a big company that acted like big companies tend to act. In response to this outrage, I moved most of my domains off of EveryDNS, but apparently forgot the domain for my (closed to the public, low traffic) server hosting project.

This morning, one of the folks involved in the project asked what the cause of the downtime they were experiencing was. When I checked, I found the server up, but visiting the domain returned a different IP than it should. ARIN confirmed the owner to be “Dynamic Network Services Inc.” When I visited the EveryDNS site, I was cheerfully greeted with a countdown to EveryDNS’ final throws of death.

In 14-and-half hours, EveryDNS would experience “Outages,” the notification cheerfully announced.

Was my service still functional as implied by the claim that outages were 14 some hours away?
No.

Did I receive an email to the email address they have on file, notifying me of this?
No.

Did I receive any notification that DynDNS would be shutting down EveryDNS entirely?
No!

Instead, they simply re-directed the domains I was hosting with them. That was how I was notified. And not only did they redirect my domains to one of their servers, the server in question couldn’t handle the load of so many requests at once, and timed out. Stay classy, guys.

This was so incredibly unprofessional, it’s unforgivable. To effectively Hijack my domain in it’s entirety without any notification whatsoever goes beyond incompetence and into “if I was making my living from this site I would sue you for lost business.”

I will never do business with Dyn ever again.

1 Comment Written by at 10:53 am
  1. Matt
    September 1st, 2011 9:23 am

    It could be worse.  I've been on holiday, so I didn't notice any outages.  The first I knew was today, where there's a six-hour interruption.
    I knew EveryDNS belonged to Dyn -- they managed to send me that email.  But, although my address hasn't changed, they didn't tell me DNS would stop working.
    I've transferred to Dyn, as I don't (at this stage) have time to investigate and set up alternatives.  But, it looks like there's a 30-day money-back guarantee.  I'll be investigating other providers.

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